General Questions

(1) What is the shipping cost for louvred pergolas?

For louvred pergolas, our standard shipping costs (directly to your home address) cover metro areas in QLD, NSW, VIC, SA, and ACT. The standard shipping cost for 3*3, and 3*4 pergolas is $400. The standard shipping cost for 4*6 pergolas is $650.

If you are in WA, TAS and NT, or the regional and rural areas of QLD, NSW, VIC, SA and ACT, please contact us to get a shipping cost before placing the order.

For more details, please refer to the Shipping Information page.

(2) How is the louvred pergola delivered to my home?

Your order will arrive at your front door on the ground floor, or at your building's loading dock if it's a multi-story location. Please note that we cannot deliver to underground car parks due to truck accessibility limitations.

You are required to assist the delivery driver with unloading the items from the delivery vehicle. Your signature is required upon receiving the delivery. ATL is not available. Delivery to a PO Box or Parcel Locker is not available.

(3) Can I pick up the pergola from your warehouse or a local depot?

Yes, we offer Free Pick-up for all the products from our store in Melbourne. If you are in other places, we can ship the pergola to your nearest local depot for collection, the shipping cost might be cheaper for a local depot pick-up. Please check with our customer service team before placing the order.

(4) Do you offer any warranty on the louvred pergola?

Yes, of course we do. We offer a structural warranty of 10 years for the louvred pergolas against workmanship and material defects. Please check the details on our warranty policy.

(5) What can I do if the pergola I received is damaged?

If the products ordered are damaged when arrive at your address, you will need to email us within 2 days of receiving your item with a photo that clearly shows the product’s damage and any damage to the packaging. We will send you a replacement and we will arrange the pick-up of the damaged item for a damage assessment. For more details, please check our return and refund policy.

Technical Questions

(1) Do I need a registered building practitioner to install the pergola for my house?

According to the Victorian Building Authority, pergolas attached to your home are generally considered domestic building works, and you will need to engage an appropriately registered building practitioner, regardless of the contract price. That means, if you are installing one of our wall-mount pergolas, you need a registered building practitioner to do the installation. If you are installing one of the free-standing pergolas, and the product price is under $10,000, a registered building practitioner is not required for the installation. As this is the requirement of Victoria, please always consult your state authority for the requirement of installing the pergolas.

(2) Do I need a council permit for the pergola or gazebo?

According to the Victorian Building Authority, wall-mount pergolas/gazebos always require a building permit regardless of the size. For the free-standing pergolas/gazebos, if they are less than 10 square metres, less than 3 metres high, and sit more than 1 metres from the boundary, a building permit is not required. As this is the requirement of Victoria, please always consult your state authority for the requirement of the building permits for pergolas/gazebos.

(3) Does Outmos offer pergola installation services?

Unfortunately, Outmos does not offer installation services for pergolas. However, we do have affiliated installers in the metro Melbourne area. Please talk to our customer service team to get more detailed information.

(4) How easy it is to install the pergola?

For small-sized pergolas, installation typically takes 2 people approximately 2-4 hours. For larger sizes, it may require 3 people and around 3-5 hours for installation. However, the duration can vary significantly depending on individual circumstances and experience.

• Size Option: The available sizes are 3x3m, 3x4m, 3x6m, and 4x6m.  (For the precise measurements, please refer to the dimension drawing in the product description)

• Style Option: You can choose freestanding or wall-mounted pergolas based on your own situation.

• Control Method Option: Both manual and motorised pergolas are available. For the manual pergolas, the louvres are controlled by the crank handle. For the motorised pergolas, the louvres are controlled by the remote, and the motorised pergolas have LED lights around four sides.

• Colour Option： We have two colours available: Grey and white.  

YES, Assembling our OUTMOS pergola is a straightforward process, akin to putting together self-assembly furniture, such as IKEA products. You don't need any prior skills or expertise.

We provide an assembly manual and the necessary tools with your OUTMOS pergola. It typically takes two people around 2-4 hours to complete the assembly.

For step-by-step guidance, you can access a comprehensive assembly video and instructions on product page.

YES, once the pergola is set up, it's possible to relocate it if needed, or it can be disassembled for transportation when moving to a new residence.

NO, The height is not customizable as it is fixed at 2.5m by default. If you need to make it shorter,
you can consider trimming the legs, although it's essential to note that doing so will void the warranty.

YES, Our OUTMOS pergola is designed to endure extreme weather conditions when installed correctly, including almost hurricane-force winds, heavy snow loads, rain, and intense heat. It is constructed to be sturdy and robust, providing long-lasting durability

Our OUTMOS pergola has undergone rigorous testing and received certification for its ability to withstand winds approaching the threshold of hurricane force, with a rating of up to 27.5 m/s when securely installed.

For reference, at 27.5 + m/s, widespread damage occurs like larger trees blown over and uprooted.

Our models are built to endure typical weather conditions. The roof's S-shaped blades guide rainwater into a guttering system, which directs the water down through the posts.

However, during severe weather or heavy rain, there might be slight leakage. This is due to the drainage system's capacity being exceeded, similar to what can happen with house gutters or external drains.

YES, The pergola is entirely resistant to rust because it is constructed from premium-grade aluminium, specifically the 6005 T5 alloy.

NO, It's not recommended to suspend a hammock or hanging chair within an OUTMOS pergola.

Our OUTMOS pergola is designed to be incredibly low-maintenance, alleviating any concerns about servicing. The frame can be easily cleaned with common cleaning materials and can also withstand periodic jet washing. Additionally, you can keep the
gutters clear by using a jet wash as well.

The pergola can be easily installed and secured on a variety of flat and stable surfaces, as long as the space's dimensions are appropriate. These compatible surfaces include concrete, resin, paving slabs, wooden and composite decking, porcelain tiles, and various types of tiles.

Although not mandatory, we recommend placing concrete pads underneath the porcelain tiles at the locations where the pergola's feet will be placed. Another option is to consider a complete concrete base rather than sand or hardcore. This can significantly improve the stability and durability of the structure.

Before installation, it's advisable to consult with qualified and professional technicians for guidance.

OUTMOS Shade Blind serve a dual purpose by shielding you from sunlight, mild winds, and rain, while also offering an element of privacy.

OUTMOS Shade Blinds are designed to withstand moderate winds. In the case of stronger winds, we advise retracting the screen to prevent any potential damage.